(no subject)

[alexseanchai]

Well hell. About that "build a new computer better than the newly purchased computer for the same or less price" thing?

Several manufacturers' policies and restrictions disallow product returns. The following manufacturer's products (not all inclusive) are also not returnable to us: 3Com, Compaq, Cisco, IBM, Intel, HP, Toshiba, Adobe, Quark, Lenovo, Sony and Polycom. Other manufacturers apply to this list, so please call us for the latest information. You will need to contact the manufacturer directly regarding return or replacement of these brands under their respective guarantees and/or warranties.

...Guess the brand of the computer sitting in an unopened box by my coffee table.

Comments

[we_are_spc]

HP?

And that's bullocks. You should be able to return it there, especially since it hasn't been opend. That's some extra special shit right there.

-Fallon~

[alexseanchai]

That'd be the one.

Yup. And HP's site is Not Obvious about how to contact them to return squat, never mind something that wasn't purchased directly through HP's site. D:

[we_are_spc]

Yeah we figured it might be HP; that's the one we got, too, and we got it at Best buy. As it is, we like ours and wish everyone could have aforeded her model. (Her name is boscha.)

I hope you figure this out, it's never fun to have to go thrugh something like this.

-Fallon~

[alexseanchai]

*nod*

It's just. I didn't mind paying the laziness surcharge on this thing until today. (Uh, yesterday. Whatever.) But now I could have a better machine for the same money if I could get the money back, and I can't return the thing to get the money back? PFEH.

[wohali]

ughhhhh. I am so sorry for you.

[alexseanchai]

:( yeah. Gah.

[clare_dragonfly]

What? That's nonsense to keep you from returning an unopened computer.

[alexseanchai]

Indeed

[sporky_rat]

Only items that have been purchased directly from HP.com, either through the HP Online Store or by phone can be returned. We can't accept returns or exchanges for items from the HP Parts Store, HP Technical Support, HP Retailers, HP Software or repairs.

(888) 650-1544 is the number I have for replacements at work, so I'm passing it on. Depending on where you purchased it from, their customer service may have a different phone number.

[alexseanchai]

Well HELL

thank you